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Terms & Conditions

Sales Tax

Are you purchasing for resale? If your business is located in the state of California and has sales tax exempt status please create an account here if you don't already have an account set up and fill out a resale certificate which can be found here. Please submit the form to us by email, fax or mail. Upon approval, usually within 24 hours of receipt, we will set your account with sales tax exempt status and promptly notify you by email. Placing an order without following this procedure will result in charged sales tax. We do not charge Sales Tax on sales outside the state of California.

Shipping

We ship worldwide! If upon checkout there is not a shipping option to your location please email us and we'll arrange for you.

In stock orders received before 2:00 pm Pacific Time (5:00 pm Eastern Time) usually ship the same day (excludes weekends & holidays). On occasion we may experience a high volume of orders at once which may cause a 1-2 day delay in shipping of order. Excludes UPS shipments. All UPS shipments and in stock orders received after the same day shipping cutoff time will ship the following business day. Standard shipping service offered on this website is USPS and UPS. To request UPS or Expedited Shipping (when not available at checkout), please contact us directly or send us an email with items, finishes and quantities you would like to order and we will manually process your order.

International Orders

Please note orders ship from the United States. Orders shipped to locations outside the United States may be subject to duties and other taxes upon arrival and before being released to you. Customer is responsible for any duties and taxes due upon delivery. Please take this into consideration before placing an order from outside the U.S. We recommend checking with your local tax agency to determine any applicable taxes and fees.

Cancellations

Please note orders are processed and shipped soon after they are placed. If you find that you need to make changes to your order, we cannot guarantee we will be able to accommodate. To check the status of your order please log into your account. Orders may not be canceled once shipped.

Returns/Exchanges

Returns are accepted within 14 days upon receipt of goods with proof of purchase. Please contact us prior to returning any goods here. Buyer is responsible for paying all shipping and handling costs associated with returning goods. All returned goods must be carefully packed, not used, damaged or otherwise made not 100% sellable (subject to inspection and approval). If you are returning/shipping an item back to us, you should consider using a track-able shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item(s). Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s) and notify you of the approval status. Once your return is approved, we will credit your account for the full original order amount minus the original shipping cost for use towards a future order. For exchanges, additional shipping charges will apply. Any differences in amount due will be credited or billed accordingly. For refunds please see below.

Refunds (if applicable)

For refunds, a 20% restocking fee applies (Capped at $10.00 per order). We will refund the full original order amount minus the original shipping costs and restocking fee. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item(s). We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will be automatically applied to your original method of payment, within 7 business days of approval .

All prices on this website subject to change without notice.